Your satisfaction is guaranteed. If for any reason our merchandise does not meet your expectations, just let us know why and we’ll take care of it.
We will notify you via e-mail when we have processed your order and also when your order is shipped.
We accept Visa, MasterCard, American Express and Discover for all on-line orders. Your card is charged on day of your order and will be shipped within 1-3 business days. Tax is only added to orders within California where AREO has a retail presence; this is in compliance of applicable laws.
Signature Gift Wrap
Sending as a gift, why not add our signature gift wrap for an extra special touch.
We apologize, due to Federal regulations we are unable to ship matches to a PO Box, air ship matches, ship matches internationally or ship matches outside of the 48 contiguous United States. Matches may only be shipped ground, domestically.
Standard Shipping Costs for Orders Within the 48 Contiguous United States
All orders over $50 receive FREE ground shipping within the 48 Contiguous Sates.
Orders below $525 pay a flat rate of $5.00 or $3.95 for a set of 3 of our ever popular matches.
Most orders are shipped via UPS. Please note that UPS is not able to deliver to PO Boxes; therefore we need a physical street address. Please include the nearest cross street, if shipping to a rural address.
Oversize/Overweight items may be required to ship via Truck. In this case there will be an extra shipping cost for oversize or overweight items. We will contact you with the additional shipping quote.
Smaller items may ship via USPS with tracking, and larger items may ship via truck. We will provide shipping information once your order is ready. Please feel free to contact us with any questions regarding your shipping method.
A signature may be required for delivery in some areas – to insure delivery, choose a ‘Ship To’ address that is occupied during the business day.
Most items are in stock and will ship within 72 business hours. Orders received after 1 pm on Friday will not ship until Monday at the earliest. If an item is unavailable we will notify you right away by e-mail with an approximate date of when you can expect it. Please allow delivery times of 7-10 business days for standard orders of in-stock items. Large or heavy items may take a bit longer.
Express Orders will incur a fee. Orders placed by Noon PST, Monday through Thursday, can be shipped for next business day arrival within the continental US for an additional $20 per address, or within 3-4 business days for an additional $10 per address. A daytime phone number is required for all rush orders since we will need to call you to obtain payment information for the extra charges. Large and heavy items will incur additional cost above these standard express rates. To prevent additional shipping costs, we encourage using our standard shipping option.
Shipping to Multiple Addresses
Shipping to multiple addresses is easy. To ship to another address, just start a new order for the next address. Stay on-line and your ‘Bill To’ information will be saved between orders.
If your order happens to get damaged in shipping, notify us immediately and we will send a replacement at once. Please save the product, all packing materials, and the original carton and we will take care of the rest.
International Orders and Orders Outside the 48 Contiguous United States
Shipments to to Alaska and Hawaii are subject to increased shipping cost and may be shipped via USPS. Shipments to US territories, Mexico, Canada, or foreign countries necessitates confirmation of delivery requirements from AREO, and are subject to higher shipping costs. We will notify you via e-mail of approximate shipping cost and requirements on receipt of your order and once we receive your approval call you for additional payment. Customer assumes responsibility for all international duties and fees. These fees are non-refundable.
AREO a California corporation
Please feel free to contact us with any questions you may have by calling us toll free at 888-814-7988, between 9am and 5pm PST, Monday – Friday, or email us at: service@AREOhome.com.